Table 1 Attributes and levels in the experiment
Attributes | Descriptions | Levels |
|---|---|---|
Listening to and respecting patient care preferences | How much professionals listen to you in order to respect your requests, choices, preferences and motivation in care decisions | A little; *moderate; a lot |
Providing personalized information | How much detailed information about your own health status (check-ups, personal risks, etc.) is shared by professionals during consultations | A little; *moderate; a lot |
24-to- 48-h accessibility | How often you can reach a clinic professional within 24–48 h if you have a problem, either on site, by phone or by teleconsultation (e.g., video conferencing) | *Rarely; about every other time; always or almost |
Continuity of care | How much the consulted professionals know you and have easy access to all your health information to ensure there is a link between your visits | A little; *moderate; a lot |
Up-to-date clinical skills | The speed with which the clinic's professionals keep up with new ways to better care for you | Every 8–10 years; *every 4–5 years; every 1–2 years |