Table 2 Sample survey responses regarding primary care programs and services
Name & Location | Services Available | Participant Comments |
|---|---|---|
KidsKare Durham Clinic, Whitby, Ontario | - Urgent care, primary care, consulting pediatric services - On-line or phone bookings - No walk-ins - On-site bloodwork lab - On-site radiology lab - Fully wheelchair accessible - Free parking and easy to get to by Durham Transit | “They saw my newborn three days after birth when I couldn’t get an appointment with my family physician.” “After the birth and formal submission of the birth details to the government, the local [clinic] sent me a detailed package (unprompted by me) to give me the names and contact of all the local paediatricians who had availabilities to take on new children. This allowed me to find a paediatrician easily for my daughter.” “We never closed. We stayed open for primary care and provided service to not only our patients but others who had nowhere else to go. We implemented a screening protocol prior to entering clinic.” “We were bringing children in for testing for COVID, strep, or other illnesses in person” “Mastitis: I was able to get antibiotics while breastfeeding and avoid going to ER with an infant (and continue breastfeeding)” “Helped me with food and stuff for my baby such as diapers, clothing, wipes, etc.” “The [clinic name] has been a blessing helping us get access to healthcare in a day or two even in the middle of the peak of the crisis.” |
Clinique UP, Brossard and Saint-Eustache, Quebec | - Specialized pediatric emergency centre outside of a hospital and close to home - Open 8am-8pm, 7 days/week - Treatment of injuries (fractures, concussions) - Blood or urine testing - Antibiotics by injection or intravenous - General surgery (hernia, cyst, deformity correction) - ENT and allergy specialists on-site | |
Monarch Centre, Ottawa, Ontario | - Newborn health assessments - Jaundice screening - Specialized newborn feeding support - Postpartum assessments - Wound care - Breast pump rental service - Parent education | |
Mississauga Cough and Flu Clinic, Mississauga, Ontario | - In-person testing for COVID and other influenza-like illnesses for patients over the age of 1 year - People without a family doctor can call the clinic directly | |
Rocket Doctor, Virtual in Ontario | - Virtual doctor appointments - Primary care, emergency care, specialist care - Routine checkups/preventative health - Prescription refills - Specialist referrals - Sick notes - Sexual health consultations - Cold & flu, allergies, other illnesses - Depression and anxiety issues | |
Postpartum information package, Montreal, Quebec | - Mailed out information package for new parents | |
The Pavilion Women’s Centre, Kirkland Lake and Temiskaming Shores, Ontario | - Emergency shelter and counselling services - Provides resources, information about community services |