Table 3 Measures followed by few of the PHC centers (reported by less than 25% PHC centers either in rural or in non-rural settings)
Reported measures | Rural PHC centers N = 50 | Non-rural PHC centers N = 28 | P-value† |
|---|---|---|---|
Patient flow | |||
PHC centers with informing message in online appointment for complaints that can be solved without a visit to the PHC center, n (%) (N = 27; 14 rural, 13 non-rural) | 3 (21%) | 4 (31%) | 0.68 |
PHC centers with video consultations use | |||
Before pandemic, n (%) | 2 (4%) | 0 | 0.53 |
Since pandemic, n (%) | 6 (12%) | 2 (7%) | 0.70 |
PHC centers reporting, they compiled lists from EMR for patients with a chronic disorder, n (%) (N = 62; 42 rural, 20 non-rural) | 2 (5%) | 2 (10%) | 0.59 |
PHC centers reporting that they check more than before whether patients (in)directly experienced domestic violence since pandemic, n (%) (N = 50; 36 rural, 14 non-rural) | 3 (8%) | 1 (7%) | 0.99 |
PHC centers reporting that they check more than before whether patients experience financial problems since pandemic, n (%) (N = 49; 35 rural, 14 non-rural) | 9 (26%) | 1 (7%) | 0.24 |
Infection prevention | |||
PHC centers with a tap operated with the elbow or with a movement detector, n (%) | 10 (20%) | 5 (18%) | 0.99 |
PHC centers reporting that administrative documents were sent by postal mail for patients with (a suspicion of) COVID-19, n (%) (N = 61; 42 rural, 19 non-rural) | 5 (12%) | 4 (21%) | 0.44 |
PHC centers reporting that administrative documents were sent by regular email for patients with (a suspicion of) COVID-19, n (%) (N = 67; 45 rural, 22 non-rural) | 5 (11%) | 8 (36%) | 0.02 |
PHC centers reporting that administrative documents were sent through a secured server with a code for patients with (a suspicion of) COVID-19, n (%) (N = 57; 40 rural, 17 non-rural) | 3 (8%) | 3 (18%) | 0.35 |
Communication to patients | |||
PHC centers reporting that they provided information in multiple languages in their websites (N = 43; 26 rural, 17 non-rural) | 3 (12%) | 0 | 0.27 |
PHC centers reporting that they had an answering machine that provided information in multiple languages (N = 50; 35 rural, 15 non-rural) | 2 (6%) | 0 | 0.99 |
PHC centers reporting that they had available leaflets that provided information in multiple languages (N = 55; 35 rural, 20 non-rural) | 1 (3%) | 0 | 0.99 |
PHC centers reporting that they had available leaflets that provided information on COVID-19 in multiple languages (N = 73; 49 rural, 24 non-rural) | 3 (6%) | 2 (8%) | 0.65 |